Frequently Asked Questions

Yes, our products are formulated with sensitive skin in mind. Mariha's experience working with challenging skin conditions like eczema and psoriasis means every product is developed to be gentle yet effective. We use only natural, organic ingredients and avoid common irritants. However, as with any skincare product, we recommend patch testing before first use.

Our products have varying shelf lives depending on the formulation: serums typically last 6-12 months, moisturisers 12-18 months, and balms up to 18 months when stored properly. Each product description lists the specific shelf life, and we include batch numbers for freshness tracking.

Our founder Mariha brings professional formulation experience from working with challenging skin conditions. This means our products are created with industry expertise, not just good intentions. We understand how ingredients interact and what concentrations actually work, all while maintaining our commitment to natural, organic ingredients.

Currently we don't offer sample sizes as we focus on creating full-size products with the best value for our customers. However, we do offer a 30-day satisfaction guarantee for unopened products, and our customer service team is always happy to help you choose the right products for your skin type before purchasing.

Our products are formulated for adult use. The Miracle Bee Balm can be used by adults for various skin concerns including dry, cracked skin and minor irritations.Our Radiant Glow Serum is designed specifically for adult skincare routines to address concerns like uneven skin tone and general skin health. We recommend consulting with a healthcare professional before using any skincare products on children.

Yes, we use organic ingredients wherever possible and all ingredients are natural. We never use synthetic preservatives, artificial fragrances, parabens, or sulphates. Our preservation comes from natural sources like Vitamin E oil, which also provides skin benefits.

We work exclusively with certified organic suppliers here in the UK who specialise in natural and organic ingredients. This ensures the shortest supply chain possible, supports local businesses, and allows us to maintain the highest quality standards. Every ingredient is carefully selected for purity and ethically sourced.

Essential oils provide both natural scent and therapeutic skin benefits - like frankincense for skin regeneration or ylang ylang for skin balancing. Synthetic fragrances only add scent and can trigger sensitivities, which goes against our gentle, effective philosophy.

Our products contain naturally occurring allergens found in essential oils (such as limonene in citrus oils). All allergens are listed on product packaging as required by UK regulations. If you have known allergies, please check ingredient lists carefully or contact us for guidance.

Never. We are proudly cruelty-free and only test on willing human volunteers who provide honest feedback. We do not sell in markets that require animal testing and never will.

Our natural formulations are generally pregnancy-safe, but we recommend checking with your healthcare provider as individual sensitivities can vary during pregnancy. Our Miracle Bee Balm and Magical Repair Oil are particularly gentle for this time.

Stop using the product immediately and consult a healthcare professional if the reaction is severe. Contact us within 7 days - Mariha personally reviews all product-related skin concerns and we offer full refunds for genuine adverse reactions, even on opened products.

Store in a cool, dry place away from direct sunlight. Avoid humid bathrooms if possible, and always keep lids tightly closed. Our amber glass packaging protects light-sensitive ingredients, but proper storage ensures maximum potency.

Absolutely! Our products are designed to work together. Start slowly (2-3 times per week) when adding new products to monitor your skin's response, then build up to daily use as your skin adjusts.

For our range: Cleanse your skin → Apply Radiant Glow Serum → Follow with Dreamy Moisturiser → Use Magical Repair Oil for targeted areas → Apply Miracle Bee Balm to problem spots as needed. Always apply from thinnest to thickest consistency.

Results vary by product and skin concern. Our Radiant Glow Serum typically shows improvements within 3-4 days of consistent use, while other skincare products may take 5-7 days. For more persistent skin concerns, allow 2-4 weeks for significant improvement with regular use.

Currently UK only, with plans to expand to Europe soon. We use tracked, temperature-safe shipping to protect your products. UK orders typically arrive within 2-3 working days.

We offer a 30-day satisfaction guarantee for unopened products. If you experience a genuine adverse reaction, we provide full refunds even for opened products. See our full returns policy for complete details.

We're a small-batch operation, but we do work with select retailers and practitioners. Contact us at hello@glamorganics.co.uk to discuss wholesale opportunities or bulk orders for special occasions.

We make products in small batches throughout the month rather than large monthly batches. This means your order is likely made within 1-2 weeks of shipping, ensuring maximum freshness and potency when it reaches you.

Glamorganics is founded by Mariha Mahmud, who brings years of professional formulation experience, particularly working with challenging skin conditions. Every product is handcrafted in small batches in our UK home lab with the same care and precision Mariha learned in her industry career.

You get professional formulation expertise with personal service that large brands can't match. We know our customers by name, Mariha personally answers technical questions, and every batch is made fresh to order. Plus, our prices reflect quality ingredients and expertise, not marketing budgets.

We're currently online-only, operating from our UK home lab. This keeps our costs down and allows us to focus on product quality rather than retail overhead. All orders are fulfilled through our website with fast, tracked shipping across the UK.